Support

We're here to help! Contact us for any questions or issues.



Contact Information

Email: support@togetherksa.com
Response Time: Within 48 hours
Website: togetherksa.com



Frequently Asked Questions

1. Account & Setup

Q: Do I need to create an account?

 A: No! Together works without any account. Just download and start playing.

Q: How do I change the language?

 A: Go to Settings (gear icon) and toggle between English and Arabic.

Q: I forgot my partner's name - can I change it?

 A: Yes! Go to Settings → Edit Partner Names.



2. Subscriptions & Payments

Q: How do I start my 3-day free trial?

 A: Tap on any locked premium challenge, then select a subscription plan. Your trial starts immediately.

Q: How do I cancel my subscription?

 A: Go to iOS Settings → Your Name → Subscriptions → Together → Cancel Subscription.

Q: Can I get a refund?

 A: Refunds are handled by Apple. Visit reportaproblem.apple.com or contact Apple Support.

Q: I purchased premium but it's still locked?

 A: Try tapping "Restore Purchases" on the Premium screen. If that doesn't work, email us at support@togetherksa.com.

Q: Can I share my premium access with my partner's phone?

 A: No, premium is tied to your Apple ID. Each device needs its own subscription.



3. Technical Issues

Q: The app crashed or won't open

 A: Try these steps:

  1. Force close the app

  2. Restart your device

  3. Update to the latest iOS version

  4. Reinstall the app (your data is saved)

Q: The wheel won't spin

 A: Make sure you've selected at least one challenge category in settings.

Q: Challenges aren't loading

 A: The app works fully offline. Try restarting the app.

Q: I lost my data after deleting the app

 A: Unfortunately, app data is stored locally and cannot be recovered once deleted. Your premium subscription can be restored with "Restore Purchases."



4. Privacy & Safety

Q: Is my data private?

 A: Yes! All data is stored only on your device. We don't collect, store, or transmit any personal information. See our Privacy Policy.

Q: Can others see what challenges I'm doing?

 A: No. Everything stays on your device privately.

Q: Is this app safe for married couples?

 A: Yes! Together is designed specifically for committed adult relationships. All content is appropriate for married couples.



5. Content

Q: Can I suggest new challenges?

 A: Yes! Email your ideas to support@togetherksa.com. We regularly add new challenges based on user feedback.

Q: Some challenges aren't appropriate for us

 A: You can skip any challenge by tapping "Skip This Challenge" or by spinning again. You can also customize which categories appear on your wheel in Settings.

Q: How often do you add new challenges?

 A: We aim to add new challenges monthly for premium subscribers.

6. Report a Problem

Found a bug? Inappropriate content? Let us know:

Email: support@togetherksa.com

Please include:

  • Your device model (iPhone 13, etc.)

  • iOS version

  • Description of the issue

  • Screenshots if applicable

7. Feature Requests

Have an idea to improve Together? We'd love to hear it!

Email: support@togetherksa.com with subject line "Feature Request"



8. Business Inquiries

For partnerships or business inquiries:

Email: support@togetherksa.com



9. Legal